Amazon says this year it is hiring 3,000 new virtual customer service jobs in South Africa.
In a statement on Thursday (18 June), the company said that these vacancies will range from customer service associates to technical experts who will work virtually and offer 24/7 support to Amazon customers in North America and Europe.
It said the addition of 3,000 permanent and seasonal full-time positions will bring the total permanent employees in South Africa to 7,000.
“We are thrilled about the talent in South Africa and we are happy to add 3,000 skilled jobs this year in customer service, and to assist to keep people working during this unprecedented time,” said Andrew Raichlin, director of Amazon Customer Service in South Africa.
“The new jobs shows our continued dedication to South Africa’s economic development, and I am proud to have South Africa be an expanding part of our ability to provide a great experience to Amazon customers through out the world and provide employees with the chance to work safely from home.”
The Covid-19 pandemic is increasing the digital transition of work, and this move by Amazon to locate these jobs in South Africa highlights our ability to provide a good value proposition, said minister of Trade, Industry and Competition, Ebrahim Patel.
“Government has focused part of our incentive programme on the industry, and with our talent, strong ICT infrastructure and digital capabilities, we strive to offer thousands more jobs like these in years to come,” he said.
What you need to apply
Amazon said that individuals interested in applying must have the following requirements:
Completed Matric/Grade 12/NQF Level 4 qualification or higher;
Excellent command of English;
Be a South African citizen.
“The technical positions will help customer inquiries on devices, digital and Alexa,” it said.
“These roles will need applicants to translate technical information and provide instructions to help Amazon customers trouble shoot issues. Since these will be virtual roles, applicants will also need a quiet private, workspace and an existing dedicated internet connection, according to Amazon specifications.
“Anyone interested in joining Amazon’s Customer Service team can view open positions at www.amazon.jobs, filtering by location and typing: South Africa to view the open positions.”
Amazon said that employees will be given a comprehensive benefits package beginning from day one, including employer contributions toward medical aid and provident fund, group life cover, employee wellness programmes, and a monthly stipend for a dedicated internet line.
Amazon also provides Customer Service employees interested in looking for other opportunities outside of Amazon, the chance and financial support to upskill themselves through Career Choice, it said.
All these initiatives shows Amazon’s dedication to transformation, inclusion and diversity in the workplace