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IT Service Desk Technician – Contract

Berea

Salary: Market Related

Job Type: Permanent

Sectors: IT Retail Internet

Reference: Service Desk Technician – Contract Role

Apply before Nov 06 2020

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Vacancy Details

Employer: Mr Price Group

Are you an excellent communicator with great telephone and email etiquette? Do you have an affinity for troubleshooting computer and peripheral device problems? Do you have basic networking skills?
Then our Service desk position is a great first step into the IT field for you!
Some day to day tasks may look like…

Providing telephonic and email 2nd line support and troubleshooting to all computer users at all Stores, Head Offices and the Distribution Centres within the Mr Price Group

Liaise with external service providers to escalate problems where required

Support our suppliers who use our software

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Please Note:

This is a contract position to start from October for 4 months to help on our service desk during peak time.

The position is based in Durban, KZN. Preference will be shown to Durban based candidates as this is a contract role.

Workdays are from Monday to Sunday with two days off. You would be required to work a 9-hour shift between the hours of 8:00 -17:00 daily. Your own reliable transport is preferred.

Required Skills

helpdesk support : 1 to 2 years

Candidate Requirements

Want in?
Min requirements:

Grade 12

IT diploma/ Certificate

Able to start immediately

At least 1 year in an IT or Helpdesk environment

Good technical knowledge of computer hardware and software

Knowledge of our POS system would be a major advantage

Excellent interpersonal and customer-facing skills

A high level of confidentiality

Apply here