IT Service Desk Technician – Contract
Salary: Market Related
Job Type: Permanent
Sectors: IT Retail Internet
Reference: Service Desk Technician – Contract Role
Apply before Nov 06 2020
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Employer: Mr Price Group
Are you an excellent communicator with great telephone and email etiquette? Do you have an affinity for troubleshooting computer and peripheral device problems? Do you have basic networking skills?
Then our Service desk position is a great first step into the IT field for you!
Some day to day tasks may look like…
Providing telephonic and email 2nd line support and troubleshooting to all computer users at all Stores, Head Offices and the Distribution Centres within the Mr Price Group
Liaise with external service providers to escalate problems where required
Support our suppliers who use our software
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This is a contract position to start from October for 4 months to help on our service desk during peak time.
The position is based in Durban, KZN. Preference will be shown to Durban based candidates as this is a contract role.
Workdays are from Monday to Sunday with two days off. You would be required to work a 9-hour shift between the hours of 8:00 -17:00 daily. Your own reliable transport is preferred.
helpdesk support : 1 to 2 years
IT diploma/ Certificate
Able to start immediately
At least 1 year in an IT or Helpdesk environment
Good technical knowledge of computer hardware and software
Knowledge of our POS system would be a major advantage
Excellent interpersonal and customer-facing skills
A high level of confidentiality