Occupation Brief

We have an opportunity of Consultant Service Delivery (SAPS) in our organization, SITA. This opportunity is situated in Erasmuskloof Gauteng. Kindly go through the work detail referenced underneath.

Position Title: Consultant Service Delivery (SAPS)

Organization: SITA

Work Type: Full Time

City of work: Erasmuskloof Gauteng

Compensation: R797 639 per year

URL Expiry: 2021-10-14

Posted on: Jobsoffices.com/za

Occupation Detail

To guarantee the conveyance of for Service Management Center administrations to clients through improvement, foundation

also, support of Service Level Agreements, Operational Level Agreements, Underpinning Contracts and Project

Sanctions with the critical target of guaranteeing that predictable and productive help and administrations are given to

clients through correspondence, exchange ,estimation and the board of administration levels including

advancement and execution of consistent assistance improvement drives.

Key Responsibility Areas

• Development, execution and the board of conveyance of Service Management Center (SMC) benefits in line

with adjusted to ITIL strategies to perform start to finish administration the executives usefulness.

• Management of the Service Delivery for immediate and inserted Service Management Center administrations to clients

• To design arrange lead and direct all parts of the Service Delivery identified with Service Management direct and

implanted administrations including seller the board.

• To create and carry out Service Management Center Service Delivery Processes and guarantee consistence

• To configuration, create, carry out and keep up with Service Management Reporting stages.

• To create and keep up with costing and evaluating models for Service Management Center Services

• Responsible for correspondence and estimation of administration level execution for Service Management Center


• Resource Management.

Capabilities and Experience

Least: 3-year National Diploma or Degree in IT or related fields and ITIL Foundations Certification.

Experience: 5 – 6 years’ involvement with Service Management standards adjusted to great practice procedures,

Administration Level Management practice, administration level execution revealing standards, Customer Service Level and

Relationship the board and project and monetary administration standards

Specialized Competencies Description

Information on: Processes improvement and execution. Comprehension of Service Delivery adjusted to ITIL

great practice philosophy, Cobit Governance and ISO 20 000 norms. Understanding nonstop improvement

through assistance/measure observing and assessment. Comprehension and practice of Project Management.

Comprehension of the ICT Industry and the worth of assembly Understanding of clients business and how IT

adds to the conveyance of that item or administration. Comprehension of measurable and scientific standards and

measures. Agreement Management. Information Managemen.t Program and Project Management. Great Risk and Issue

the executives. Great comprehension of Financial administration. Great comprehension of Information Management

Great comprehension of Service Delivery adjusted to ITIL great practice strategy, Cobit Governance and ISO

20 000 principles. Fantastic comprehension of ceaseless improvement through assistance/measure checking and

assessment. Brilliant Service/Process execution observing assessment and detailing. Brilliant comprehension of

Administration Level Management. Brilliant comprehension of Proposal and Service Level. Understanding turn of events.

Specialized Competencies: Business Analysis, Business Continuity, Business Development, Business Intelligence and

Investigation, Customer Advocacy Management (Consultancy), Customer Relationship Management, IT Project

The board, IT Service Management, Product and Service Lifecycle Management, IT Risk Management,

Seller/Supplier Management.

Relational/social skills: Active tuning in, Attention to Detail, Analytical reasoning, Continuous

Learning, Disciplined, Resilience, Stress Management.

Other Special Requirements


By admin