Occupation Brief
We have an opportunity of Consultant Service Delivery (SAPS) in our organization, SITA. This opportunity is situated in Erasmuskloof Gauteng. Kindly go through the work detail referenced underneath.
Position Title: Consultant Service Delivery (SAPS)
Organization: SITA
Work Type: Full Time
City of work: Erasmuskloof Gauteng
Compensation: R797 639 per year
URL Expiry: 2021-10-14
Posted on: Jobsoffices.com/za
Occupation Detail
To guarantee the conveyance of for Service Management Center administrations to clients through improvement, foundation
also, support of Service Level Agreements, Operational Level Agreements, Underpinning Contracts and Project
Sanctions with the critical target of guaranteeing that predictable and productive help and administrations are given to
clients through correspondence, exchange ,estimation and the board of administration levels including
advancement and execution of consistent assistance improvement drives.
Key Responsibility Areas
• Development, execution and the board of conveyance of Service Management Center (SMC) benefits in line
with adjusted to ITIL strategies to perform start to finish administration the executives usefulness.
• Management of the Service Delivery for immediate and inserted Service Management Center administrations to clients
• To design arrange lead and direct all parts of the Service Delivery identified with Service Management direct and
implanted administrations including seller the board.
• To create and carry out Service Management Center Service Delivery Processes and guarantee consistence
• To configuration, create, carry out and keep up with Service Management Reporting stages.
• To create and keep up with costing and evaluating models for Service Management Center Services
• Responsible for correspondence and estimation of administration level execution for Service Management Center
clients
• Resource Management.
Capabilities and Experience
Least: 3-year National Diploma or Degree in IT or related fields and ITIL Foundations Certification.
Experience: 5 – 6 years’ involvement with Service Management standards adjusted to great practice procedures,
Administration Level Management practice, administration level execution revealing standards, Customer Service Level and
Relationship the board and project and monetary administration standards
Specialized Competencies Description
Information on: Processes improvement and execution. Comprehension of Service Delivery adjusted to ITIL
great practice philosophy, Cobit Governance and ISO 20 000 norms. Understanding nonstop improvement
through assistance/measure observing and assessment. Comprehension and practice of Project Management.
Comprehension of the ICT Industry and the worth of assembly Understanding of clients business and how IT
adds to the conveyance of that item or administration. Comprehension of measurable and scientific standards and
measures. Agreement Management. Information Managemen.t Program and Project Management. Great Risk and Issue
the executives. Great comprehension of Financial administration. Great comprehension of Information Management
Great comprehension of Service Delivery adjusted to ITIL great practice strategy, Cobit Governance and ISO
20 000 principles. Fantastic comprehension of ceaseless improvement through assistance/measure checking and
assessment. Brilliant Service/Process execution observing assessment and detailing. Brilliant comprehension of
Administration Level Management. Brilliant comprehension of Proposal and Service Level. Understanding turn of events.
Specialized Competencies: Business Analysis, Business Continuity, Business Development, Business Intelligence and
Investigation, Customer Advocacy Management (Consultancy), Customer Relationship Management, IT Project
The board, IT Service Management, Product and Service Lifecycle Management, IT Risk Management,
Seller/Supplier Management.
Relational/social skills: Active tuning in, Attention to Detail, Analytical reasoning, Continuous
Learning, Disciplined, Resilience, Stress Management.
Other Special Requirements
N/A.
